Chapter 30: Want to know more?
- This Baldrige Performance Excellence Program Award application summary (PDF) provides a good overview of the Daily Basics' approach.
- This book reveals the methods and philosophy behind the success of the Marriott hotel group story from very humble beginnings:
The Spirit to Serve: Marriott’s Way, by J Willard Marriott and Kathi Ann Brown.
- This resource is easy and obvious:
The 31 Practices: Release the Power of Your Organization’s Values Every Day, by Alan Williams and Alison Whybrow.
- There is also a book review of The 31 Practices.
- This article summarizes the 31Practices process if you have a limited attention span.
- This Soundview webinar gives further insight into the 31Practices approach.